Refund policy

Returns & Refunds Policy

This policy applies to U.S. domestic orders unless otherwise noted below. For details on international shipping, delivery estimates, and available shipping methods, please see our Shipping Policy.

Our Promise

At Skemo, we want you to love what you order. If something isn't quite right, we're here to help.

Return Eligibility

We accept returns of items that are:

  • Unworn and unwashed, with no signs of wear, damage, or alteration
  • Accompanied by all original tags still attached
  • Returned in the original clear garment packaging
  • Free of odors, stains, makeup, deodorant marks, and pet hair

Return Window

  • Return requests must be initiated within 14 days of delivery. Day one of the return window begins the day tracking shows a "Delivered" status.
  • Once your return is approved, items must be shipped back to us within 7 days of approval to qualify for a full refund.
  • Split shipments: If your order arrives in multiple packages, the 14-day window begins on the delivery date of the final package.

Final Sale — Not Returnable

The following items cannot be returned or exchanged:

  • Jewelry
  • Swimwear
  • Items marked "Final Sale" at the time of purchase

Return Shipping Costs

Who pays for return shipping depends on the shipping method you selected at checkout:

  • If you used our free shipping option: Return shipping is the responsibility of the customer. You may use your own carrier, or we can provide a prepaid label and deduct the cost of that label from your refund.
  • If you paid for shipping (expedited or any paid shipping method): We'll send you a free prepaid return label — return shipping is on us.
  • Damaged, defective, or incorrect items: We cover return shipping regardless of the shipping method you originally selected.

Fees & Non-Refundable Charges

  • Original shipping and handling charges are non-refundable.
  • Returns that don't meet the criteria above may be subject to a 20% restocking fee, or we may decline the return entirely and ship the item back to you at your expense.

How to Start a Return

Use our returns portal, so starting a return takes just a minute.

Option 1 — Through Your Account

  1. Log in to your Skemo account at skemo.com/account.
  2. Click on the order containing the item(s) you'd like to return.
  3. Select Request return.
  4. Choose the item(s), select a return reason, and submit your request.
  5. Watch your email — we'll review your request and send a decision within 1–2 business days.
  6. If approved, you'll receive return instructions and a shipping label (if applicable). Print the label, pack your item(s) in the original clear garment packaging, attach the label, and drop the package off with the carrier.

Don't have an account? Visit skemo.com/account and enter your email address to receive a one-time login code — no password required.

Option 2 — Email Us

If you have trouble with the portal, email us at mail@skemo.com with your order number and the item(s) you'd like to return, and we'll get your return started for you.

International customers and customers exercising a statutory right of withdrawal: please email mail@skemo.com first rather than using the portal, so we can confirm costs and provide the correct return instructions.

Packing Tips

  • Include all original tags and packaging.
  • Place the item(s) in a sturdy mailer or box — please don't use the garment's clear polybag as the shipping bag.
  • Keep your tracking number until your refund is confirmed. We aren't responsible for returns lost in transit without proof of shipment.

Return Address

Only ship returns to this address after your return request has been approved. Unauthorized returns may be refused or delayed.

Skemo 20633 Biscayne Boulevard, Unit C3 Aventura, FL 33180

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery at mail@skemo.com with your order number and photos of the issue. We'll make it right at no cost to you. (Customers with statutory rights: your legal remedies apply in full and are not limited by this timeframe.)

Exchanges

We don't currently process direct exchanges. To get a different size or color, simply return your original item for a refund and place a new order.

Questions?

Email us at mail@skemo.com — we typically respond within 1–2 business days.


International Orders

International orders are not eligible for a refunded return unless the customer covers all costs of returning the merchandise. This includes, but is not limited to:

  • Return shipping charges to our Florida facility
  • Any customs duties, taxes, brokerage fees, or import/export charges incurred on the return
  • Any fees or charges billed to Skemo as a result of the return

Original shipping charges, duties, and taxes paid on international orders are non-refundable. Packages returned to us with fees or duties owed may be refused, and the refund declined. If you'd like to return an international order, email us first at mail@skemo.com so we can walk you through the process and confirm the estimated costs.

Customers in the EU, UK, and Other Regions with Statutory Return Rights

Nothing in this policy limits or removes any rights you have under the consumer protection laws of your country. Where local law grants you greater rights than those described above, those legal rights apply and take precedence.

Right of withdrawal (EU / EEA / UK / Switzerland and similar jurisdictions)

If you are a consumer in the European Union, European Economic Area, United Kingdom, Switzerland, or another jurisdiction with a statutory right of withdrawal, you may cancel your order within 14 days of the day you (or a person nominated by you) take physical possession of the goods — or, for multi-package orders, the final item.

To exercise this right:

  1. Notify us of your decision to withdraw within the 14-day period by emailing mail@skemo.com with your order number and the item(s) concerned. A clear statement of withdrawal is sufficient; no reason is required.
  2. Return the goods to us within 14 days of notifying us.

What we refund: We will refund the price of the returned goods plus the standard (least expensive) delivery cost you paid, using the same payment method you used for the order, within 14 days of receiving the returned goods back or of receiving proof that you have sent them, whichever is earlier. If you chose an upgraded or express delivery method, we refund only the amount equivalent to our standard delivery option.

What you pay: Unless the goods are faulty, incorrect, or not as described, you are responsible for the direct cost of returning the goods to us, including any applicable return shipping charges, duties, taxes, or brokerage fees. We recommend using a tracked service.

Condition of goods: You may inspect and try on the goods as you would in a physical store. You may be liable for a reduction in value if the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning (for example, items that have been worn, washed, altered, or returned without original tags or packaging).

Faulty, damaged, or misdescribed goods: Your statutory rights to a repair, replacement, price reduction, or refund apply in full and are not affected by this policy. In these cases we cover all return costs.

Statutory exclusions: Certain items may be excluded from the right of withdrawal where permitted by law — for example, sealed goods returned unsealed which are not suitable for return for reasons of hygiene or health protection (this may apply to swimwear and pierced jewelry). Where such an exclusion does not apply under your local law, your statutory rights prevail.

If you are unsure which rights apply to your order, just email mail@skemo.com and we'll clarify before you ship anything back.

Refund Processing

  • Please allow 5–7 business days from the date we receive your return for inspection and processing.
  • Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take an additional 3–10 business days for the funds to appear on your statement.
  • We'll email you once your return has been processed to confirm the outcome.
  • Customers exercising a statutory right of withdrawal are refunded within the timeframe set out in the section above.

*Subject to change. Skemo.com may, at any time and in its sole discretion, modify the terms set forth above. Changes do not affect any statutory consumer rights you may have under the laws of your country of residence.