Shipping policy
Last updated: 08/18/2026
At Skemo, we work to get your order out the door quickly and to your door safely. Below is everything you need to know about processing times, shipping methods, tracking, and international delivery.
Order Processing
- Orders are processed Monday through Friday, excluding U.S. federal holidays.
- Please allow 1–2 business days for your order to be picked, packed, and handed to the carrier.
- Orders placed after 2:00 PM ET are processed the following business day.
- Orders placed on weekends or holidays begin processing the next business day.
- During launches, sales, and peak holiday periods, processing may take up to 3–5 business days. We'll note any extended timelines at checkout or on our homepage.
- You'll receive a shipping confirmation email with tracking as soon as your label is created. Please note it can take 24–48 hours for tracking to show movement after the label is generated.
Please double-check your shipping address at checkout. Once an order enters processing we may not be able to change it. See Address Errors & Undeliverable Packages below.
United States Shipping
U.S. orders ship via UPS and USPS. We select the carrier that offers the best service for your address and chosen delivery speed.
Methods & Estimated Delivery
| Method | Carrier | Estimated Transit Time | Cost |
|---|---|---|---|
| Free Standard Shipping | USPS or UPS | 3–7 business days | FREE on orders over $150.00 |
| Standard Shipping | USPS or UPS | 3–7 business days | Calculated at checkout |
| Expedited Shipping | UPS or USPS Priority | 2–3 business days | Calculated at checkout |
| Express / Overnight | UPS | 1–2 business days | Calculated at checkout |
Transit times are estimates provided by the carrier and begin after your order has been processed — they are not guaranteed. Delivery estimates exclude weekends and holidays.
Where We Ship
- All 50 U.S. states, plus Puerto Rico and U.S. territories.
- APO/FPO/DPO addresses via USPS only (UPS does not deliver to military addresses). Please allow additional transit time.
- P.O. Boxes: shipped via USPS only. If you enter a P.O. Box, please select a standard shipping method — UPS cannot deliver to P.O. Boxes.
- Alaska, Hawaii, Puerto Rico, and U.S. territories: transit times may be longer than the estimates above, and expedited options may be limited.
- We do not ship to freight forwarders. Orders shipped to a freight forwarder are shipped at your own risk, and we cannot accept responsibility for loss, damage, or returns once the package is delivered to the forwarder's address.
Sales Tax
Applicable state and local sales tax is calculated and displayed at checkout based on your shipping address.
⚠️ Important: Free Shipping & Returns
If you select our free shipping option, return shipping is your responsibility if you later decide to return the order. If you pay for shipping (any expedited or paid method), we'll send you a free prepaid return label. Full details in our Returns & Refunds Policy.
International Shipping
We're happy to ship Skemo worldwide. International orders ship via DHL Express. Please read this section carefully before ordering — international orders carry different terms than U.S. orders.
Methods & Estimated Delivery
| Region | Carrier | Estimated Transit Time |
|---|---|---|
| Canada | DHL | 3–8 business days |
| Europe & UK | DHL | 4–9 business days |
| Australia & New Zealand | DHL | 5–10 business days |
| Latin America & Caribbean | DHL | 5–12 business days |
| Asia | DHL | 4–10 business days |
| Middle East & Africa | DHL | 5–14 business days |
| Rest of world | DHL | 6–15 business days |
Estimates begin after processing and exclude customs clearance time, which is outside our control. International transit times are never guaranteed.
- International shipping rates are calculated at checkout based on destination, weight, and dimensions.
- Free shipping promotions apply to U.S. domestic orders only unless explicitly stated otherwise.
- DHL requires a street address — we cannot ship internationally to P.O. Boxes.
- Please provide a valid phone number and email, as DHL uses these to arrange customs clearance and delivery.
- Some remote or restricted destinations may not be serviceable. If we can't ship to your address, we'll contact you and issue a full refund.
🌍 Duties & Import Taxes — Prepaid at Checkout
Good news: for most international destinations, we collect duties and import taxes upfront at checkout, so your order arrives with no surprise fees at the door.
- We use Shopify Markets to calculate estimated duties, import taxes, and VAT/GST based on your destination and the contents of your order. These amounts appear as a separate line item at checkout before you pay.
- Where duties are prepaid, your order ships DDP (Delivered Duty Paid) via DHL, and DHL clears customs on your behalf. You will not be asked to pay duties on delivery.
- Because rates are calculated using each country's published tariff schedules, the amount collected is an estimate. In rare cases the final assessment differs. We do not charge you more if it comes in higher, and we do not refund small differences if it comes in lower.
- VAT/GST registration: where required, we collect and remit VAT or GST directly to the destination country's tax authority.
Destinations where duties are NOT prepaid
For a small number of countries, prepaid duties are not available at checkout. If your destination isn't supported, your order will ship DDU (Delivered Duty Unpaid) and:
- You are responsible for all import duties, taxes, VAT/GST, and brokerage or clearance fees levied by your local customs authority.
- These charges are assessed by customs, not by Skemo. We have no control over the amount and cannot estimate it.
- DHL will contact you to collect payment before delivery.
- Your checkout will not show a duties line item — that's how you'll know your order is shipping DDU.
If you refuse to pay duties or the shipment is abandoned: we will refund the merchandise value less original shipping costs and less any return shipping, duty, storage, or handling fees charged back to Skemo by DHL. If those charges exceed the order value, no refund will be issued.
Customs Delays & Inspections
Packages may be held, opened, or inspected by customs. Skemo is not responsible for delays, damage, or seizure caused by customs authorities, nor for orders held because required documentation or payment was not provided by the recipient. DHL may request a copy of your ID, tax ID, or other documentation for clearance in certain countries — providing it promptly keeps your order moving.
Restricted Items
Some countries restrict or prohibit the import of certain goods. It is the customer's responsibility to confirm that the items ordered can be legally imported into their country. Skemo is not liable for items seized or destroyed by customs.
⚠️ Important: International Orders & Returns
International orders are not eligible for a refunded return unless the customer covers all costs of returning the merchandise — including return shipping to our Florida facility and any duties, taxes, brokerage, or handling fees incurred. Original shipping charges are non-refundable.
Note on prepaid duties: if you paid duties and import taxes at checkout, many countries allow you to reclaim them directly from your local customs or tax authority once you have proof of export. Skemo is unable to refund duties and taxes remitted to a foreign government on your behalf. Contact us at mail@skemo.com and we'll provide any documentation you need to file a claim.
Customers in the EU, EEA, UK, Switzerland, and other jurisdictions with statutory return rights: your legal rights, including the 14-day right of withdrawal, apply in full and take precedence over the above. Please see our Returns & Refunds Policy for complete details, and email mail@skemo.com before shipping anything back.
Pricing & Currency
Thanks to Shopify Markets, prices may be displayed in your local currency based on your location. The final charge is processed in the currency shown at checkout. Your bank or card issuer may apply its own conversion or foreign transaction fee, which is outside our control.
Tracking Your Order
- A shipping confirmation with a tracking number is emailed as soon as your label is created.
- Allow 24–48 hours for the first tracking scan to appear.
- Track directly with your carrier: UPS · USPS · DHL
- Didn't receive a confirmation? Check your spam/promotions folder, then email mail@skemo.com with your order number.
Lost, Stolen & Damaged Packages
Marked delivered but missing? First, please:
- Check with household members, neighbors, and building management or mailroom.
- Look around entryways, porches, mailboxes, and side doors.
- Contact the carrier directly with your tracking number — UPS, USPS, and DHL can often locate the package or confirm the exact delivery point.
If it still hasn't turned up, email mail@skemo.com within 7 days of the delivery scan and we'll help you investigate and file a carrier claim.
Please note:
- Skemo is not responsible for packages lost or stolen after the carrier confirms delivery to the address provided.
- Claims for lost in transit packages (no delivery scan) should be reported within 30 days of the ship date so we can file with the carrier in time.
- Damaged in transit? Email mail@skemo.com within 7 days of delivery with your order number and photos of the packaging and item, and we'll make it right at no cost to you. Please keep all original packaging until the claim is resolved — carriers may require inspection.
- We strongly recommend shipping to a secure address where someone can receive the package.
Address Errors & Undeliverable Packages
- Please review your address carefully at checkout. If you spot an error, email mail@skemo.com immediately with your order number — we'll correct it if the order hasn't shipped, but we can't guarantee it.
- Once a package is in transit, carriers may charge an address correction fee (typically $20+ for UPS and DHL). If we're able to reroute your package, this fee may be passed on to you.
- Packages returned to us as undeliverable due to an incorrect or incomplete address will be refunded less original shipping costs and any carrier return fees. You're welcome to place a new order with the corrected address.
- If a package is returned due to an unclaimed delivery or a refused customs payment, the same deduction applies.
Split Shipments
Occasionally we'll ship your order in multiple packages so nothing holds up the rest of your order. You won't be charged extra, and each package will have its own tracking number. For returns, the 14-day window starts on the delivery date of the final package.
Order Changes & Cancellations
- Need to cancel or change an order? Email mail@skemo.com as soon as possible with your order number.
- We can usually help if the order hasn't entered processing, but once a label is created we're unable to modify or cancel it. In that case, you're welcome to return the order under our Returns & Refunds Policy.
Carriers at a Glance
| Carriers Used | Duties | |
|---|---|---|
| U.S. orders | UPS & USPS | N/A — sales tax collected at checkout |
| International orders | DHL Express | Prepaid at checkout (DDP) for most destinations |
Questions?
Email us at mail@skemo.com — we typically respond within 1–2 business days.
Skemo 20633 Biscayne Boulevard, Unit C3 Aventura, FL 33180
*Subject to change. Skemo.com may, at any time and in its sole discretion, modify the terms set forth above. Changes do not affect any statutory consumer rights you may have under the laws of your country of residence.